Most qCam Wi-Fi problems come from a few common settings. Work through these steps in order, and stop as soon as an upload succeeds.
Fix a Wi-Fi connection
- Check your iPhone's saved networks. In iPhone Settings → Wi-Fi, remove any saved networks you no longer use, so the iPhone doesn't switch away from the network you want to use with the qCam.
- Shut down the qCam. Shut the qCam down completely.
- Restart your iPhone. Turn the iPhone off, then back on.
- Power up in order. Once the iPhone has fully restarted, reconnect the qCam to power.
- Install any qCam updates. Connect to the qCam in the Looq app and tap Check for Updates. Install any update that's available, then tap Check for Updates again. Repeat until no more updates appear. See Updating the qCam.
- Test an upload. In the Looq app, go to Saved Captures and upload a capture. If the first attempt fails, try again once or twice, as short network drops are common.
- Try a different network. If uploads still fail, the network may be too slow or blocked by a firewall, which is common on company and hotel networks. Try another network, such as a home network, or transfer the capture through your computer instead.
Firewalled networks
If your organization's firewall blocks the qCam, your IT team may need to allow it to reach Looq's upload servers. Contact Looq support for the current list of domains and ports to allow.
Still not working?
If the qCam still won't connect or upload, the issue may be with your router, firewall or qCam hardware. Contact Looq support at support@looq.ai, tell us which steps you've already tried, and upload a device log if you can.