When a support person requests a device log due to failed captures, or you are having other issues with the qCam device, a log file is a way for the engineering team to assist you. Here is how you can upload the file:

1. Turn on your qCam and the iPhone.
2. Connect the iPhone to the qCam.
3. Open the Looq app on the iPhone.
4. Check the Network connection that you have connected to the internet.
5. Click Upload Logs on the home screen.

   

6. Check that the logs have been uploaded:

The support and engineering teams will now be able to access your log.