If the qCam stops working properly after a firmware update, you can revert it to the previous firmware version from the Looq app. Then contact Looq support so we can arrange a replacement camera.
Before you start
- Only revert the firmware if the qCam isn’t working after an update and restarting it hasn’t helped. See Restarting the qCam.
- Keep the qCam powered on and connected to the iPhone until the revert has finished. Turning it off partway through can cause further problems.
Revert the firmware
- Connect to the qCam. Turn on the qCam and the iPhone, then open the Looq app.
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Open Firmware Info. On the app’s home screen, tap Firmware Info.
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Revert the firmware. Tap Revert Firmware, then follow any on-screen prompts.
- Wait for it to finish. Leave the qCam powered on and connected until the app confirms the revert is complete.
Contact Looq support
Once the firmware has been reverted, email support@looq.ai to arrange a replacement camera. Include:
- Your qCam’s serial number
- The firmware version you updated to, if you know it
- A short description of what went wrong after the update