If the qCam stops working properly after a firmware update, you can revert it to the previous firmware version from the Looq app. Then contact Looq support so we can arrange a replacement camera.

Trigger control error message on the iPhone.

A trigger controller error means the qCam’s cameras aren’t being triggered correctly, so it can’t capture. Power cycling the qCam often clears the error. If it doesn’t, revert the firmware and contact Looq support.

Step 1: Power cycle the qCam

1. Turn the qCam off and on. Shut down the qCam, wait a few seconds, then turn it back on. See Restarting the qCam for how to do this safely.
2. Check for the error. Reconnect the iPhone, open the Looq app, and see whether the error still appears.
3. Repeat if needed. If the error is still there, power cycle the qCam two or three more times.

If the error goes away, you can carry on capturing as normal.

Step 2: Revert the firmware

If the error is still there after several power cycles, revert the qCam to its previous firmware version.

Keep the qCam powered on and connected to the iPhone until the revert has finished. Turning it off partway through can cause further problems.

1. Open Firmware Info. On the Looq app’s home screen, tap Firmware Info. 

   

2. Revert the firmware. Tap Revert Firmware, then follow any on-screen prompts.

   

3. Wait for it to finish. Leave the qCam powered on and connected until the app confirms the revert is complete.

See Reverting the qCam to an Older Firmware Version for more detail.

Step 3: Contact Looq support

Email support@looq.ai to arrange a replacement camera. Include:

• Your qCam’s serial number
• The exact error message, or a screenshot of it
• How many times you power cycled the qCam, and whether reverting the firmware made any difference